Having issues with Teams calendar

Question

I'm new to my company and I'm trying to figure out some scheduling issues that I'm having with a teams room we have. My company uses Gmail accounts with our company's domain to handle our emails. I believe they've linked these accounts with Exchange online/Office 365 for business accounts since we use Outlook to manage emails and schedule stuff. I have been on the Exchange Admin, Teams Admin, and O365 Admin sites, and all the accounts are setup there as well.

We have Teams accounts but they use the same email that the gmail accounts and outlook accounts use and I think this is where our issue is happening.

Whenever I go to the teams room device in the conference room, I can start a meeting and invite my email and any other person in my orginization. Thats great! Works as expected!

Whenever I try to create a meeting via outlook from my work account, which is the account that the conference room CAN invite, i get a response in my account email that the conference room account does not exist.

Next, when I go to my Teams app and try to schedule something there, I can not see my Teams calendar.

I've tried a few things that are suggested by Microsoft but I need to figure out,

• why does Teams not show my calendar?
• why can I invite my email from the conference room, but I can't invite the conference room to a meeting from my email/outlook?

Answer 1

Hi @Joshua Logan

According to your case description, we have conducted relevant tests.

Teams calendar problem:

1. It is recommended that you log in to Teams admin center with an administrator account, select Teams apps > Setup Polices > Global (Org-wide default), and confirm whether Calendar is added.
2. Please try to log in to the Microsoft Teams web version and check whether the problem still exists.
3. Please log in to the M365 admin center, click Users > Active users, find the user, click the user name, select Apps under Licenses and Apps, check whether the Exchange Online license is selected, and assign the Exchange Online license to it.

Conference room invitation problem:

Please follow the steps below to create a meeting and invite users and conference rooms: (Make sure the conference room is available. To create a new conference room, please refer to here.)

If you still encounter the problem of failing to invite a conference room account, please log in to the M365 admin center > Resources > Conference rooms and equipment, manage your conference room, and make sure you can book the conference room.

Thanks for your understanding and patience!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---