I can't delete any files from Onedrive

Question

The system won't let me delete any files from Onedrive. My storage is over capacity so I have to delete files but when I try to delete them it gives me an error message saying "The site has exceeded its maximum storage limit" and then tells me to delete files I don't need and empty the recycle bin. How do I get out of this loop? Any suggestions appreciated!

Answer 1

Hi @Shawn H

Please check whether this similar thread is helpful:

https://answers.microsoft.com/en-us/msoffice/forum/all/this-site-has-exceeded-its-maximum-file-storage/5d08c255-3de2-491b-8e1c-d6b121a92272

As it suggested, please ensure the OneDrive recycle bin and the Second-stage recycle bin are emptied in OneDrive online.

If this step does not work, you need to contact Admin to increase your OneDrive storge.

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