Reinstall Office 2010 on new laptop

Question

I need help to re-install my Office 2010 Professional Plus onto my new laptop as I have dropped my old one and then had to migrate my old programs to my new laptop.

I have tried installing Office 2010 Professional Plus onto my new laptop but when the program asked for my Product Key, it says that it is not the correct one. I have the DVDs but my new computer does not have a DVD reader.

I spoke with Microsoft support & I was told to delete Office from my old computer which I did but I still cannot install on my new computer. I've made numerous long phone calls to Microsoft Support but have got the run around each time.  I rarely use Word & Excel so do not want to upgrade to Microsoft 365. I know it's possible to install on the new computer as earlier this year I installed on a different computer that had to be returned to Costco as it had issues.

Any help is appreciated!

Jennifer

Answer 1

Good day Jennifer,

Please note that I do not work for Microsoft, but I am an IT professional and will assist you as best as possible.

It would appear that you have a two part problem.

• You are using a version of office that is no longer in support with Microsoft.
• Your installation media isn't matching your product key and therefore not activating.

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First task:

Remove any previous versions of office.

Microsoft has released a tool to do this.

Please visit the below and follow the steps to clean any old versions of office.
https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05

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Your next task to resolve the issue will be copying the files from your original installation disk.

You have two choices.  Purchase an external DVD/CD drive (they are not expensive)  Or get a friend with a computer that has a DVD drive and copy the contents of the DVD/CD to a USB drive.

Once the contents is copied , you will run the setup file on the USB drive to begin the installation.

While this work around might get office installed/activated for you, I would recommend upgrading your office package to a supported version.

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Please note the following non-subscription based Office packages are in support with Microsoft, and helping out without a legacy version will always be "best endeavors"

Office 2021 for Windows – support ends 13 October 2026

Office 2019 for Windows – support ends 14 October 2025

Office 2016 for Windows – support ends 14 October 2025

Please click "accept this answer" if this advice helped you.

Regards,
Byron