Hi,
Please check whether the thread is helpful to you: https://learn.microsoft.com/en-us/answers/questions/131901/office-online-server-2019-excel-online-error
Try to use "En-US" as the language of your app.
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2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Office Online Office Online common ajba4 Medium WAC Server HttpModule: Beginning request at target [UREDACTED_(RTcy4tifI9gBaGgw7i2u7Bv25sPcXu7PjBiM9RNejDY=)"WorkbookMetadataParameter":{"WorkbookMetadataState":{"MetadataVersion":0,"ServerEventVersion":0}},"SessionId":"32.c66f4952c99c48c7a6c5d19fd9c72f701.A224.1.E131.UREDACTED_(wpulXbzX2EZjPSQ9YGQ62RIh1QuieQCkp+1xI68uOaA=)","TransientEditSessionToken":"Jlc9JHG7k0e9Tphv3jeOaA==","PermissionFlags":786431,"Configurations":1577744,"CompleteResponseTimeout":0,"CollaborationParameter":{"CollaborationState":{"UserListVersion":1,"CollabStateId":0}},"MachineCluster":"","AjaxOptions":0}] in session [0ddc425d-b2a7-4c26-8bbf-5a0368ff27c5] server build [16.0.10362.20000] client build [16.0.10362.20000] 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium UserSessionId=0ddc425d-b2a7-4c26-8bbf-5a0368ff27c5 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium Name=EWAWS: GetSessionStatus 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium WfeSession=32.c66f4952c99c48c7a6c5d19fd9c72f701.A18.EcsSessionRedacted16.16.0.10362.2000014.5.en-US5.en-GB1.M1.N0.1.S 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Excel Online Excel Calculation Services 3si7 Medium ExcelServerRegionalSettings.CurrentDataCulture: Set the current thread's data culture to LCID 2057 'en-GB' (English (United Kingdom)). 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Office Online Office Online common ahe2c Medium Requested UI Culture '2057' is different from the fall back culture '1033' 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium Name=ProxyMethod: GetSessionStatus 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Office Online Office Online common ahe2c Medium Requested UI Culture '2057' is different from the fall back culture '1033' 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium ResultDebugInfo=7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC ULS Logging Logging Correlation Data xmnv Medium Result=Success 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Excel Online Excel Calculation Services hxa5 Medium ServerSession.ExecuteWebMethod: Server Debug Info (usually correlation id) is: 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Excel Online Excel Calculation Services 3si7 Medium ExcelServerRegionalSettings.CurrentDataCulture: Set the current thread's data culture to LCID 1033 'en-US' (English (United States)). 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Excel Online Browser 147u Medium WebServiceHelperMethods.ExecuteWebServiceRequestHandler: completed processing 'GetSessionStatus' web method call 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57 w3wp.exe#ExcelServicesWfe (0x3240) 0x40BC Hosted Office Online Office Online common af46w Medium WACServer HttpModule: Completed request with status code [200] 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.63 w3wp.exe#ExcelServicesWfe (0x3240) 0x6B40 ULS Logging Logging Correlation Data xmnv Medium Name=Task: LoadBalancer.LogWfeProcessIsAlive de8e4dda-34db-0002-927a-211e168a3783
Hi,
Please check whether the thread is helpful to you: https://learn.microsoft.com/en-us/answers/questions/131901/office-online-server-2019-excel-online-error
Try to use "En-US" as the language of your app.
our problem is when try save excel it still say working infinity time and if i try close file and open it again appear (my user) also editing as screenshot