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employee can't get access to onenote

Iniobong Nkanga 1,691 Reputation points
2024-06-03T22:35:34.6466667+00:00

Hello 

Please i need your help on this issue.

There is one folder in one note called "manual" that our new Director can't access.

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OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 7,235 Reputation points Microsoft Vendor
    2024-06-04T02:30:34.0166667+00:00

    Hi @Iniobong Nkanga

    Are these notebooks stored and shared from OneDrive?

    How did you insert "manual" folder? Did you use any 3rd-party add-in to insert?

    What's the prompted message or error when the Director try to open this folder in notebook?

    Besides, where is the "manual" folder stored? Such as OneDrive online or others?

    • If it is stored on OneDrive, you may sign admin account, run following diagnostics within the tenant in Microsoft 365 Admin Center to identify possible issues that affect user access. https://aka.ms/PillarCheckUserAccess
    • Or you go to your OneDrive online > In the upper right corner, click "Settings" > “OneDrive Settings” > In the upper left corner, click “Return to classic OneDrive" > Find and right-click on the shared Excel file > Share > Shared with. Ensure that user/group has enough permission to access this folder.

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