Hello,
It might take the system up to 24 - 48 hours for the system to recognize your new certification status. Also, there are Exams that do not grant a Certificate by themselves because they are part of the conditions to earn another certificate. How long before certificate is available? - Training, Certification, and Program Support (microsoft.com)
And there is a separate dedicated forum for certifications. You can post there; forum moderators will reply within 24 business hours. They will initiate a private message and ask for information to verify the details of the account. Create a new question or start a discussion (microsoft.com)
Access your Pearson VUE score report (https://learn.microsoft.com/en-us/credentials/certifications/exam-scoring-reports)
- Sign into your Microsoft Learn profile. In the photo avatar drop-down menu, choose Profile and then choose Certifications inside the profile menu.
- Scroll to the section titled “Past exams” and find the exam for which you’d like to view results. Select “View details on provider site” to be taken to the exam provider’s dashboard.
- In Pearson VUE, locate the exam for which you wish to view the score report, then select the “View” button.
Other reference: How to request to get Microsoft Office Certificate after passing the - Training, Certification, and Program Support
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