user unable to perform the search on sharepoint

Question

Hi Team,

when affected user perform the search from SharePoint on-premise site getting error "We did not find any result"

Please note: user can browse the site and access the file by navigating to folder structure and applying filter.

Answer 1

Hi @TA.Saurabh.Singh ,

It sounds like there might be an issue with the search service or the search configuration in SharePoint. Please try follow steps to troubleshoot the issue:

1. Check the Search Service Application: Make sure the Search Service Application is running properly. Go to Central Administration > Application Management > Manage service applications, and check the status of the Search Service Application.
2. Verify the Content Sources: Ensure that the content sources are properly configured and that a full crawl has been completed successfully. Go to the Search Service Application > Content Sources and verify the settings.
3. Review Crawl Logs: Check the crawl logs for any errors that might indicate what is causing the problem. Go to the Search Service Application > Crawl Log and look for any errors or warnings.
4. Test the Search Query: Use the Search Query Tool available in the SharePoint Central Administration to test if the search query is returning results.
5. Check Permissions: Make sure that the affected user has the necessary permissions to access the content that should be returned in search results.
6. Reset the Search Index: If none of the above steps work, you may need to reset the search index and perform a full crawl. Note that this can be a time-consuming process and should be done during off-peak hours.

Remember to perform these actions with the appropriate administrative permissions and during a time that minimizes the impact on users. If the issue persists, you may need to check the SharePoint logs for more detailed error messages.

Have a nice day! :-)

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