Hi @JasonP ,
the best option might be to open a support case with Microsoft Azure support for clarification.
Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.
Source: Azure Support plans
The "trick" is: Click on Return to support request
in the page with the troubleshooting guides. This way you should be able to submit the support request.
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten