How to fix "Azure.RequestFailedException: Requested message could not be located.

Kunam, Umakanth 0

"Azure.RequestFailedException: Requested message could not be located. Couldn't find a record with the messageID: 2fc238dd-b5e2-4ba3-ae33-87b6f747229d\r\nStatus: 404 (Not Found)\r\nErrorCode: MessageNotFound

I'm unable to find Triage of MessageId for the first time i'm getting above error, in second retry it is sending correctly, i just wanted to what causing this issue , i have reviewed the documentation no clues :

SnehaAgrawal-MSFT 19,921 Reputation points

2024-06-24T06:18:56.2133333+00:00

@Kunam, Umakanth Thanks for reaching here! Could you confirm, if you are trying to get the message status and the first request returned message not found and the second returned the correct response?
Kunam, Umakanth 0 Reputation points

2024-06-24T12:13:47.3466667+00:00

yes, in the first request it is showing this error, once it's failed it is going to exception level then it is working in exception.

1 answer

SnehaAgrawal-MSFT 19,921 Reputation points

2024-06-24T14:41:18.6366667+00:00

@Kunam, Umakanth Thanks for reply! Looking at logs for that request. The send request was processed in the Central US region. The first request to get the status landed in East US. The get status request came in before the data could be replicated to the other region.

This can happen if the request for the status comes in to quickly as our service runs on multiple machines over different regions.

Let us know if you have further query.
Please sign in to rate this answer.
Antolovich, Junli 0 Reputation points

2024-07-01T20:51:39.4233333+00:00

Hello @SnehaAgrawal-MSFT , we encountered the same issue in our application, which utilize azure communication services - email services with this API call:

EmailSendOperation emailSendOperation = await _client.SendAsync(WaitUntil.Completed, emailMessage);

If the service is running on multiple machines over different regions, then if should have returned with correct status for the completed operation, instead of a 404 error.

Is this considered as an acceptable behavior? I believe this is a bug need to be fixed.

Antolovich, Junli 0 Reputation points

2024-07-02T16:23:31.09+00:00

Hello @SnehaAgrawal-MSFT ,

Please let us know if MSFT considers this as a bug. If so, can you please open a bug and provide ETA on when this issue will be resolved.

If not, we need to consider another email relay provider.
Sign in to comment

Share via

How to fix "Azure.RequestFailedException: Requested message could not be located.

1 answer