How to fix the cannot access to storage in our network?

Question

Hello guys,

I've upgraded my laptop from Windows 10 Pro HP laptop to Windows 10 Enterprise Version 22H2 on Lenovo ThinkPad P14s.

What issue I'm facing is we use NAS storage on our network. And when I try to access the NAS storage files from Network section the windows give me an error on the credential section. I'm using correct credential that worked on old laptop.

I've checked the similar tickets and tried changing the local policy called "Network security: LAN manager authentication level" to every single levels but still no luck.

Also I've deleted the folders that located in Registry editor path: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing".

Someone please provide me a correct solution.

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on your description, here are some steps and suggestions:

1. Check SMB protocol settings: Make sure the SMB protocol is enabled on your Windows 10 Enterprise machine. SMB is essential for file sharing. To do this, go to Control Panel > Programs > Turn Windows features on or off.
2. Credential Manager: Make sure there are no conflicting credentials stored in Windows Credential Manager. Open Control Panel > Credential Manager. Review Windows Credentials and delete any entries related to your NAS, and the next time you try to access the NAS, re-enter the correct credentials when prompted.
3. Network configuration: Make sure your network profile is set to Private. To do this, go to Settings > Network & Internet > Status. Click Change connection properties and make sure Private is checked.
4. Firewall settings: Make sure your firewall is not blocking your access to the NAS. Go to Control Panel > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall. Make sure services related to file sharing have permission to communicate over private and public networks.
5. DNS and WINS settings: Make sure your laptop can resolve the hostname of the NAS. Open a command prompt by right-clicking the Start menu and selecting Run, then typing "cmd" and pressing Enter. Type "ping <NAS_hostname>" and press Enter. If that doesn't resolve, use the IP address instead.

If none of these steps work, it may be helpful to consult with the NAS manufacturer's support, as there may be specific setup or compatibility issues with the new Windows 10 Enterprise environment.

I hope the information above is helpful.

Best Regards,

Yanhong Liu

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