How to get networkSendQuality while using azure communication service?

Het Rachh 0

I have implemented Video call service using azure communication library where i need to watch on network strength so i have implemented network quality using https://learn.microsoft.com/en-us/azure/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/network-send-quality

I have implemented same code and given on above link but some how i am not getting "networkSendQuality" in diagnosticInfo
Here is code block

 
        if (diagnosticInfo.diagnostic === 'networkSendQuality') {
            console.log(diagnosticInfo.value, 'networkSendQuality...........................')
            setLocalSignalStrength(networkQualityMap[diagnosticInfo.value]);
        }
        if (diagnosticInfo.valueType === 'DiagnosticQuality') {
            if (diagnosticInfo.value === DiagnosticQuality.Bad) {
                console.log(`${diagnosticInfo.diagnostic} is bad quality`);

            } else if (diagnosticInfo.value === DiagnosticQuality.Poor) {
                console.log(`${diagnosticInfo.diagnostic} is poor quality`);
            }
        } else if (diagnosticInfo.valueType === 'DiagnosticFlag') {
            if (diagnosticInfo.value === true) {
                console.log(`${diagnosticInfo.diagnostic}`);
            }
        }

ajkuma 26,721 Reputation points Microsoft Employee

2024-07-10T18:12:25.7333333+00:00

Het Rachh, Firstly, apologies for the delayed response on this.

As I understand from the issue description, you've implemented the network quality feature according to the ACS doc. However, you're not receiving the networkSendQuality in diagnosticInfo

Firstly, ensure that the event listener for 'diagnosticChanged' is properly set up to listen for changes in network quality. The documentation suggests using USERFACINGDiagnostics.network.on('DIAGNOSTICChanged', DIAGNOSTICCHANGEDListener); to track the network send quality

If the listener is set up correctly, it's possible that the issue might be with the network conditions themselves not triggering the diagnostic event, or there could be a delay in the diagnostics being reported.

Additionally, make sure that the ACS access token is correctly initialized, as the pre-call diagnostics API requires a valid token to function properly.

Kindly let us know how it goes, I'll follow-up with you further.

If the answer helped (pointed, you in the right direction)> please click Accept Answer - it will benefit the community/users to find the answer quickly.
Het Rachh 0 Reputation points

2024-07-11T11:34:27.14+00:00

Initialized ACS as per this

const callAzurClient = new CallClient();
let tokenCredential = new AzureCommunicationTokenCredential(accessToken);
callAgent.current = await callAzurClient.createCallAgent(tokenCredential); // Set up a camera device to use.
deviceManager.current = await callAzurClient.getDeviceManager();
environmentInfo.current = await callAzurClient.feature(Features.DebugInfo).getEnvironmentInfo();

Join room

const camera = await deviceManager.current.getCameras()?.[0];
const localVideoStream_ = localVideoStream ? localVideoStream : await createLocalVideoStreamCommon(camera);
const videoOptions = localVideoStream_ ? { localVideoStreams: [localVideoStream_] } : undefined;

const roomCallLocator = { roomId: roomId };
call.current = callAgent.current.join(roomCallLocator, { videoOptions });
const userFacingDiagnostics = call.current.feature(Features.UserFacingDiagnostics);

userFacingDiagnostics.network.on('diagnosticChanged', diagnosticChangedListener); userFacingDiagnostics.media.on('diagnosticChanged', diagnosticChangedListener);

I tried to call the pre-call diagnostics API as below
const preCallDiagnosticsResult = await callClient.feature(Features.PreCallDiagnostics).startTest(tokenCredential);

But while i call above pre-call diagnostics API at that time some sound continuously ringing.
ajkuma 26,721 Reputation points Microsoft Employee

2024-07-12T10:21:56.04+00:00

Thanks for the follow-up and additional info. I'm checking on this further and will get back to you shortly.
ajkuma 26,721 Reputation points Microsoft Employee

2024-07-19T03:48:16.1233333+00:00

Het Rachh, I had reached out to you privately to receive additional info about the resource and logs. Kindly share those details for deeper investigation.

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