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Invoice Microsoft Azure but no service has been required

Stefano Malerba 20 Reputation points
2024-07-10T14:16:06.13+00:00

Hi, I received an invoice for using Microsoft Azure but I did not claim this service and on my profile it is impossible to find this invoice or the claimed service.

Is it possible to have more informazion about the invoice?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Abdul 2,615 Reputation points Microsoft Vendor
    2024-07-12T10:25:56.32+00:00

    Hi @Stefano Malerba,

    we wanted to follow up and see if the answer provided was helpful in resolving your issue.

    If it was, please consider clicking "Upvote and Accept Answer" on the post to let us know.

    We're here to assist you, so feel free to reach out if you have any more questions.

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  1. Abdul 2,615 Reputation points Microsoft Vendor
    2024-07-11T07:01:15.5366667+00:00

    Hi @Stefano Malerba,

    Thank you for reaching out to Q&A platform.

    We apologize for any inconvenience caused by the unexpected invoice you received for using Microsoft Azure. To help you investigate and resolve the issue, please follow these steps:

    • Log into your Azure account and review the account activity to ensure there are no unauthorized or unrecognized activities.
    • Navigate to the "Billing" section and review your invoices and billing history to see if the invoice in question appears there.
    • Look for specific details on the invoice, such as the invoice number, date, and amount. Additionally, note the service name, resource group, and subscription ID, if mentioned.
    • Ensure the invoice is from Microsoft Azure and not from a third-party vendor or a phishing scam. Confirm that the sender's information is legitimate.
    • If none of these step’s work, consider reaching out to Azure Support Request for further assistance. Provide them with the invoice details and explain the situation. They can help you investigate and resolve the issue. FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    Additionally, you can refer the link: View and download your Microsoft Azure invoice.

    If the information is helpful, please consider clicking "Upvote and Accept Answer" on the post to let us know.

    We're here to assist you, so feel free to reach out if you have any more questions.

    Thank you for your patience and cooperation.

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