Share via

"an error has occurred, please try again and contact us" in outlook 365

Khairel Akmal 0 Reputation points
2024-07-17T02:57:24.29+00:00

Users got "an error has occurred, please try again and contact us" when launching Outlook 365 in Windows Server 2022.

The error keeps appearing from time to time while user is using Outlook.

User's image

Event viewer shows this error. Does it related with this issue too?

User's image

Thank you

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,338 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,466 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,411 questions
Windows Server Infrastructure
Windows Server Infrastructure
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Infrastructure: A Microsoft solution area focused on providing organizations with a cloud solution that supports their real-world needs and meets evolving regulatory requirements.
530 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Yanhong Liu 4,970 Reputation points Microsoft Vendor
    2024-07-18T06:54:11.5133333+00:00

    Hello,

    Thank you for posting in Q&A forum.

    Based on your description, here are some common troubleshooting steps you can try to resolve this issue:

    1. Update Outlook and Windows: Make sure both Outlook 365 and Windows Server 2022 have the latest patches and updates. Sometimes, these errors can be resolved by applying updates.
    2. Repair Outlook: Repair your Office installation using the built-in Office Repair tool. You can do this by going to Programs and Features > Control Panel, selecting Microsoft Office, then clicking Change and selecting Repair.
    3. Check add-ins: Disable any third-party add-ins that may be causing conflicts. You can do this by opening Outlook in safe mode (holding down the Ctrl key when you start Outlook) and then disabling add-ins.
    4. User profile: Sometimes, a user profile can become corrupted. Create a new Outlook profile and see if the problem persists with the new profile.

    I hope the information above is helpful.

    Best Regards,

    Yanhong Liu

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    0 comments