Wrong Username in "inline" comment when answering mail

Question

Hello,

we have a weird issue which seems to affect the whole orgainzation, tenant.

If an user does "inline-comment" inside the original text on an email while answering it, a wrong users name is shown, auto-completed.

It is about the yellow marked portion.

The weird thing is, it applies to everybody in our Exchange tenant and this user indeed was the IT administrator a few years ago, but thenleft the company. That's why I feel like he did some global configuration back then, which now affects us all.

This screenshot is from the Outlook app on Windows.

any idea where this [xxx] thing comes from anyway?

kind regards,

Dieter

Answer 1

The Preface should no longer appear if you untick the following box:

https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7

However, I don't know why it automatically uses a different username in the first place.

Answer 2

might be you used "mention feature" at inline?

if you insert name with @ that name associated address automatically appears to field.

https://support.microsoft.com/en-us/office/use-mentions-to-get-someone-s-attention-in-outlook-for-windows-90701709-5dc1-41c7-aa48-b01d4a46e8c7

https://support.microsoft.com/en-us/office/use-mentions-to-get-someone-s-attention-in-outlook-for-windows-90701709-5dc1-41c7-aa48-b01d4a46e8c7