Hi,
Well this based on your requirement you need to customized azure boards.
option 1- you can find relavant free readymade templates from below URL and create project.
https://azuredevopsdemogenerator.azurewebsites.net/
And customized manually.
Also you can read below blog.
https://www.atlassian.com/incident-management/devops
Here is sample steps got From Gemini AI tool.
Sample Steps to Create Basic Incident and Change Management in Azure DevOps
While Azure DevOps doesn't offer dedicated features, here's a basic outline to get you started:
1. Incident Management:
- Work Item Type: Create a new work item type named "Incident." Define fields to capture details like:
- Title (brief description of the incident)
- Severity (High, Medium, Low)
- Steps to Reproduce
- Assigned To (who is investigating)
- Workflow: Build a workflow with these stages:
- New: When an incident is reported
- In Progress: Assigned person investigates
- Resolved: Incident is fixed
- Closed: Post-mortem analysis complete (optional)
- Kanban Board: Create a Kanban board to visualize incidents. Each stage becomes a column on the board.
- Resolved: Incident is fixed
- In Progress: Assigned person investigates
- New: When an incident is reported
- Steps to Reproduce
- Severity (High, Medium, Low)
- Title (brief description of the incident)
2. Change Management:
- Work Item Type: Create a work item type named "Change Request." Define fields to capture details like:
- Title (brief description of the change)
- Description (detailed information about the change)
- Impact (potential impact of the change)
- Approval Gates (who needs to approve)
- Workflow: Build a workflow with these stages:
- Draft: Change request is submitted
- In Review: Assigned reviewers evaluate the change
- Approved: Change is authorized for implementation
- Deployed: Change is implemented
- Version Control: Use Azure Repos to store and track code changes associated with the change request.
- Approved: Change is authorized for implementation
- In Review: Assigned reviewers evaluate the change
- Draft: Change request is submitted
- Impact (potential impact of the change)
- Description (detailed information about the change)
- Title (brief description of the change)
3. Alerting and Notifications (Optional):
- Integrate Azure DevOps with monitoring tools to automatically create work items for incidents.
- Configure email notifications to alert relevant people about new incidents or changes requiring approval.
Remember: This is a basic framework. You can customize these steps further based on your needs. Here are some additional considerations:
- Security: Implement access controls to restrict who can create, edit, or approve incidents and change requests.
- Reporting: Utilize built-in Azure DevOps reports or integrate with Power BI for insights into incident trends and change history.
- Automation: Explore options to automate tasks like sending notifications or triggering deployments based on approvals.
While this gets you started, consider integrating Azure DevOps with a dedicated ITSM tool for a more comprehensive incident and change management experience.
Sample Steps to Create Basic Incident and Change Management in Azure DevOps
While Azure DevOps doesn't offer dedicated features, here's a basic outline to get you started:
1. Incident Management:
- Work Item Type: Create a new work item type named "Incident." Define fields to capture details like:
- Title (brief description of the incident)
- Severity (High, Medium, Low)
- Steps to Reproduce
- Assigned To (who is investigating)
- Steps to Reproduce
- Severity (High, Medium, Low)
- Title (brief description of the incident)
- Workflow: Build a workflow with these stages:
- New: When an incident is reported
- Resolved: Incident is fixed
- Closed: Post-mortem analysis complete (optional)
- Kanban Board: Create a Kanban board to visualize incidents. Each stage becomes a column on the board.
2. Change Management:
- Work Item Type: Create a work item type named "Change Request." Define fields to capture details like:
- Title (brief description of the change)
- Description (detailed information about the change)
- Impact (potential impact of the change)
- Approval Gates (who needs to approve)
- Workflow: Build a workflow with these stages:
- Draft: Change request is submitted
- In Review: Assigned reviewers evaluate the change
- Approved: Change is authorized for implementation
- Deployed: Change is implemented
- Version Control: Use Azure Repos to store and track code changes associated with the change request.
- Approved: Change is authorized for implementation
- In Review: Assigned reviewers evaluate the change
- Draft: Change request is submitted
- Impact (potential impact of the change)
- Description (detailed information about the change)
- Title (brief description of the change)
3. Alerting and Notifications (Optional):
- Integrate Azure DevOps with monitoring tools to automatically create work items for incidents.
- Configure email notifications to alert relevant people about new incidents or changes requiring approval.
Remember: This is a basic framework. You can customize these steps further based on your needs. Here are some additional considerations:
- Security: Implement access controls to restrict who can create, edit, or approve incidents and change requests.
- Reporting: Utilize built-in Azure DevOps reports or integrate with Power BI for insights into incident trends and change history.
- Automation: Explore options to automate tasks like sending notifications or triggering deployments based on approvals.
While this gets you started, consider integrating Azure DevOps with a dedicated ITSM tool for a more comprehensive incident and change management experience.
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