How to Create a Incident managment and change management in Azure devops

Question

Hi Team,

I am looking to create an incident management and Change control process, can you please share some input.

Regards,

Krishna.

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Answer 1

Hi,

Well this based on your requirement you need to customized azure boards.

option 1- you can find relavant free readymade templates from below URL and create project.

https://azuredevopsdemogenerator.azurewebsites.net/

And customized manually.

Also you can read below blog.

https://www.atlassian.com/incident-management/devops

Here is sample steps got From Gemini AI tool.

Sample Steps to Create Basic Incident and Change Management in Azure DevOps

While Azure DevOps doesn't offer dedicated features, here's a basic outline to get you started:

1. Incident Management:

• Work Item Type: Create a new work item type named "Incident." Define fields to capture details like:
  • Title (brief description of the incident)
    • Severity (High, Medium, Low)
      • Steps to Reproduce
        • Assigned To (who is investigating)
        • Workflow: Build a workflow with these stages:
          • New: When an incident is reported
            • In Progress: Assigned person investigates
              • Resolved: Incident is fixed
                • Closed: Post-mortem analysis complete (optional)
                • Kanban Board: Create a Kanban board to visualize incidents. Each stage becomes a column on the board.

2. Change Management:

• Work Item Type: Create a work item type named "Change Request." Define fields to capture details like:
  • Title (brief description of the change)
    • Description (detailed information about the change)
      • Impact (potential impact of the change)
        • Approval Gates (who needs to approve)
        • Workflow: Build a workflow with these stages:
          • Draft: Change request is submitted
            • In Review: Assigned reviewers evaluate the change
              • Approved: Change is authorized for implementation
                • Deployed: Change is implemented
                • Version Control: Use Azure Repos to store and track code changes associated with the change request.

3. Alerting and Notifications (Optional):

• Integrate Azure DevOps with monitoring tools to automatically create work items for incidents.
• Configure email notifications to alert relevant people about new incidents or changes requiring approval.

Remember: This is a basic framework. You can customize these steps further based on your needs. Here are some additional considerations:

• Security: Implement access controls to restrict who can create, edit, or approve incidents and change requests.
• Reporting: Utilize built-in Azure DevOps reports or integrate with Power BI for insights into incident trends and change history.
• Automation: Explore options to automate tasks like sending notifications or triggering deployments based on approvals.

While this gets you started, consider integrating Azure DevOps with a dedicated ITSM tool for a more comprehensive incident and change management experience.

Sample Steps to Create Basic Incident and Change Management in Azure DevOps

While Azure DevOps doesn't offer dedicated features, here's a basic outline to get you started:

1. Incident Management:

• Work Item Type: Create a new work item type named "Incident." Define fields to capture details like:
  • Title (brief description of the incident)
    • Severity (High, Medium, Low)
      • Steps to Reproduce
        • Assigned To (who is investigating)
• Workflow: Build a workflow with these stages:
  • New: When an incident is reported
  In Progress: Assigned person investigates
  • Resolved: Incident is fixed
  • Closed: Post-mortem analysis complete (optional)
  • Kanban Board: Create a Kanban board to visualize incidents. Each stage becomes a column on the board.

2. Change Management:

• Work Item Type: Create a work item type named "Change Request." Define fields to capture details like:
  • Title (brief description of the change)
    • Description (detailed information about the change)
      • Impact (potential impact of the change)
        • Approval Gates (who needs to approve)
        • Workflow: Build a workflow with these stages:
          • Draft: Change request is submitted
            • In Review: Assigned reviewers evaluate the change
              • Approved: Change is authorized for implementation
                • Deployed: Change is implemented
                • Version Control: Use Azure Repos to store and track code changes associated with the change request.

3. Alerting and Notifications (Optional):

• Integrate Azure DevOps with monitoring tools to automatically create work items for incidents.
• Configure email notifications to alert relevant people about new incidents or changes requiring approval.

Remember: This is a basic framework. You can customize these steps further based on your needs. Here are some additional considerations:

• Security: Implement access controls to restrict who can create, edit, or approve incidents and change requests.
• Reporting: Utilize built-in Azure DevOps reports or integrate with Power BI for insights into incident trends and change history.
• Automation: Explore options to automate tasks like sending notifications or triggering deployments based on approvals.

While this gets you started, consider integrating Azure DevOps with a dedicated ITSM tool for a more comprehensive incident and change management experience.

Please close the thread by accepting as answer.

Answer 2

Hi Joan,

I further could not proceed on it ,due to other activites.It provided some insights.

Answer 3

Thank you @Vasim Tamboli the links were helpful. @Joan Hua-MSFT that was helpful. Thank you.