Shared account for Approval process.

Question

The shared accounts works for Approval Process after a Transport Rule is applied?

There is an hypothetical case where an external/internal user send a message, the transport rule send it to approval to a shared account, but there is an error:

*(The shared account has x delegated users for approval with full access to the account, including Send on Behalf)

Delivery has failed to these recipients or groups:

Microsoft Exchange Approval Assistant (TenantSetting_athdmtm-kidu-ghre-uhgs-09375726134@Domain.onmicrosoft.com) Your message couldn't be delivered because messages to the recipient require approval by a message moderator and no moderator was found.

This is likely a temporary problem. Try to resend the message. If it can't be delivered a second time, forward this message to your email admin.

For Email Administrators This error occurs if the system can't find the message moderators for an address. This is usually a temporary condition. (For example, a moderator's address changes after the approval message is created but before approval is granted.) This issue can usually be resolved by sending the message a second time after changes to the moderator's address have had time to replicate throughout the system.

For more information, see DSN 5.7.126 Errors in Exchange Online and Office 365.

Answer 1

Hello, @Anielka OliverosWelcome to the Microsoft Q&A platform!

 

Based on your description, I want to confirm if you mean the shared account cannot applies to the approval process after applying the transfer rules .In order to solve your problem better, we have recreated the scenario and tested it based on the information you provided. After the test, the shared accounts could work for Approval Process as screenshot below.

If there are any misunderstanding, please feel free to contact me.

Also, If my reply is helpful to you, please mark it as the answer so that other users can refer to it. Thank you for your support and understanding.

 

Best,

Alex Zhang