MIO question

Question

Hi,

We are currently utilizing MIO to generate our scheduling. One of our customers has requested a modification: they would like certain customers to be scheduled first, even if they are located farther away from starting location. Although we have attempted to address this by using the priority parameter, the schedule still incorrectly prioritizes the nearest records first.

Is there a way to configure MIO to ensure that records with higher priority are scheduled first?

I understand that MIO support is scheduled to end in June. However, we would appreciate any assistance you can provide regarding this matter during the remaining support period.

Thanks!