Catch call queue call events with Teams Calling SDK

Jeroen H 40

I'm using the Teams Calling SDK for javascript to get incoming call events for subscribed users. I'd like to get an incoming call event or similar when one or more users are called by a calling queue, even if they don't pick it up.

The SDK's feature list does mention being able to receive and transfer calling queue calls (last two entries under 'Advanced call routing'), so I expect this to be possible. Does anyone have experience with this?

Additionally, if this was possible, I was wondering if I could get the actual caller's phonenumber. The calling queue is technically calling the subscribed user, so I worry that I'll just get the queue number as 'caller number' instead.

Nivedipa-MSFT 3,031 Reputation points Microsoft Vendor

2024-08-02T05:53:11.9033333+00:00

@Jeroen H - Thanks for reporting your issue. We are checking this with engineering team, we will update you soon.
Jeroen H 40 Reputation points

2024-08-12T07:43:39.3+00:00

Hi @Nivedipa-MSFT , did you get any response back yet?
Jeroen H 40 Reputation points

2024-08-19T07:40:23.69+00:00

Hi @Nivedipa-MSFT , is there any response from the engineering team by now?
Nivedipa-MSFT 3,031 Reputation points Microsoft Vendor

2024-08-26T10:01:16.5+00:00

@Jeroen H - Are you referring to this document? Calling capabilities for Teams users - An Azure Communication Services concept document | Microsoft Learn
Jeroen H 40 Reputation points

2024-08-26T12:10:55.4266667+00:00

@Nivedipa-MSFT Your link is malformed and returns an 404, but yes. I already linked to that page in the main post.
Nivedipa-MSFT 3,031 Reputation points Microsoft Vendor

2024-09-02T06:54:59.8866667+00:00

@Jeroen H - Shared the link again: https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/teams-user-calling
Please confirm if you are referring same, meanwhile we are checking this with engineering team and will let you know once we get any inputs from them.
Jeroen H 40 Reputation points

2024-09-02T12:05:00.9333333+00:00

Yes @Nivedipa-MSFT , that is the same website.
Nivedipa-MSFT 3,031 Reputation points Microsoft Vendor

2024-09-04T05:07:01.17+00:00

@Jeroen H - We are checking this with engineering team, we will let you know once we get any updates on it.
Jeroen H 40 Reputation points

2024-09-30T10:23:30.4+00:00

@Nivedipa-MSFT I managed to get incoming calls coming from the calling queue, but the 'callernumber' is just the queue's number, not the actual caller's number, as I expected. Any way to get around this?

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Catch call queue call events with Teams Calling SDK

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