Microsoft Purview
A Microsoft data governance service that helps manage and govern on-premises, multicloud, and software-as-a-service data. Previously known as Azure Purview.
1,171 questions
Endpoint DLP product limitation not documented
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Pablo R. Ortiz
0
Reputation points
TrackingID#2405311420001239 ticket - Adv classification scannig and protection: PG says there's a product limitation where content cannot be extracted although all prereqs met. This is not included in documentation, and makes Endpoint DLP unusable with some specific SITs
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Bhargava-MSFT 31,021 Reputation points Microsoft Employee2024-08-15T17:38:40.61+00:00 Hello Pablo R. Ortiz
Thank you for bringing this to our attention. We appreciate your feedback regarding the product limitation in Advanced Classification Scanning and Protection. I will escalate this issue to the relevant team for further investigation. We apologize for any inconvenience this may have caused.
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Pablo R. Ortiz 0 Reputation points
2024-08-15T22:16:23.7466667+00:00 thank you @Bhargava-MSFT I'll be awaiting for your update
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Bhargava-MSFT 31,021 Reputation points Microsoft Employee
2024-08-16T16:05:54.8633333+00:00 Sure, I will get back to you once I hear from my internal team.
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Pablo R. Ortiz 0 Reputation points
2024-08-21T10:35:48.25+00:00 hi @Bhargava-MSFT any news from your team?
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Bhargava-MSFT 31,021 Reputation points Microsoft Employee
2024-08-21T15:15:05.2333333+00:00 Sorry, I haven't heard back from the team yet. However, I tried to look up the details for the ticket you mentioned (2405311420001239) but couldn't find any information on my end. Could you please double-check the ticket number and provide it here?
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Pablo R. Ortiz 0 Reputation points
2024-08-21T19:58:01.96+00:00 Try this one 2407151410000116 There are a couple of numbers I don't know which one is the correct one
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Bhargava-MSFT 31,021 Reputation points Microsoft Employee
2024-08-22T21:20:48.46+00:00 Sorry, I couldn't find anything with the ticket number: 2407151410000116
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Pablo R. Ortiz 0 Reputation points
2024-08-23T06:55:33.2533333+00:00 I'm checking with the support engineer, please see the attachment. Maybe they archived the case because they say they can do no more.
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Pablo R. Ortiz 0 Reputation points
2024-08-23T08:21:17.93+00:00 I can confirm support closed the ticket, although we insisted on keeping it open as we didn't get a solution
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Pablo R. Ortiz 0 Reputation points
2024-08-23T08:27:45.8233333+00:00 I can confirm the case was closed although we asked not to
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