How do I verify my account i.d. when I do not receive a promised code from Microsoft by email?

Question

My OneDrive storage is 5GB and I have gone over that which means I presently cannot upload new files, or edit existing, or send/receive Outlook emails. I was told by a Francis Lyndon at Microsoft Help that I should sign into my OneDrive account, unlink it and move some files from OneDrive to the C drive on my laptop (which has over 300GB of space free).

When I start to do this Microsoft says it wants to verify my account and as part of that they will send me a "code" to my BT (not Outlook) email address. This is all fine but each time I follow the "process" I fail to receive any code. So I am stuck. And fed up.

Answer 1

Hi @John Gilmour

they will send me a "code" to my BT (not Outlook) email address

Have you tried to sign in your BT email address online? Then check whether you can access to live emails from Microsoft.

Besides, please refer to this article: Troubleshooting verification code issues, hope the information could be helpful to you.

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Answer 2

Thank, https://hoichimtroi.com/