SCSM 2022 and Hardware Incident "Filed to select Computer for End user on the Portal"

Question

Hi,

I have created an Incident Template for Hardware problem and create an RO and SO and published it.

But I did not find how I can add a filed for end user to select the Computer, he has the issue with them.

As you know you can select on the "Related Items", the computer

and can select here my computer

Here my portal

I did not find which filed I have to select.

Regards and thank you for help

Answer 1

Hi,

If you want ALL computers to be selectable by your users in the portal, you do not need to specify any criteria at all. Just leave step 2 "Configure Criteria" empty, and under step 3 "Display Columns", select the columns you want to be displayed in the portal.

If your users still don't see any computers, they are most likely restricted to see the configuration items based on the user role they are in. Make sure your user role for end users is not restricted by CI groups.

Regards,

Dieter

Answer 2

Hi,

Please refer to the article and the screenshots to include the select computer prompts.

Create a service request template -> Create a request offering -> Publish draft request offerings

https://learn.microsoft.com/en-us/system-center/scsm/service-catalog?view=sc-sm-2019&tabs=CopyRequestOffering%2CEditRequestOffering#create-a-request-offering