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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 37%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
i got stuck while activating sandbox it displays configuring cloudshell for sandbox even after clearing cache and data
This question is related to the following Learning Module
Training: Instruction to develop new skills.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi VIGNESH K,
Thank you for reaching out to us on the Microsoft Q&A forum.
We are aware of the issue and are actively communicating internally to resolve it as soon as possible.
Hi VIGNESH K,
Thank you for your patience.
We have received confirmation from the backend team that the issue has been resolved.
Please try the unit again, as it should be functioning correctly now.
We have also tested it on our side, and it is now working properly. A screenshot is attached for reference.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
Hi VIGNESH K,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
Hi VIGNESH K,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
I would recommend you sign out and log back into your user before trying again. If this does not resolve, here are more steps to resolve:
Refresh the page: Reload the browser to see if it resolves the problem.
Clear browser cache: Delete cached data and try accessing the sandbox shell again.
Use a different browser: Try another web browser to check if the issue is browser specific.
Firewall and proxy settings: Verify network settings to ensure they're not blocking the connection.
Incognito/Private mode: Open the sandbox shell in incognito/private mode to rule out browser-related issues.
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
Hi VIGNESH K,
Thank you for reaching out to the Microsoft Q&A forum.
We hope akinbade abiola answer has resolved your issue.
If not, you still continue to experience the issue after following the troubleshooting steps, please let us know in the comments so we can provide further assistance. Additionally, kindly attach relevant screenshots for further support, ensuring that all personal information is removed before posting.
If you found the information helpful, please acknowledge by clicking the "Accept Answer" and "Upvote" buttons.
Hi VIGNESH K,
We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: Siddesh” to AzCommunity [at] Microsoft [dot] com with the following details, I will follow-up with you.
1. Referencing this thread.
2. Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace
Thank you.
Hi VIGNESH K,
Thank you for your patience.
Could you please try activating the sandbox again and attempt to complete the module!
This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.
Hi VIGNESH K,
Thank you for your patience.
Could you please try activating the sandbox again and attempt to complete the module!
This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.