Hub site link in breadcrumb going blank when clicked - SharePoint search

Question

Hi,

When a search is made at the site level, it works as expected and brings up the results. But in the breadcrumb of the search results, clicking on the hub site ("Test Communication Site" in the image below) returns a blank page. Refreshing the page does not load the results. However, clicking on "Organization" works as expected.

Doing a search directly from the hub site works as expected:

Other points to note:

• We have multiple hub sites across our tenant. And the behaviour is the same.
• There was a similar post from a different organisation earlier, but thread is locked: https://answers.microsoft.com/en-us/msoffice/forum/all/spo-modern-switching-to-hub-search-not-working/5758461a-0f1d-421e-ac15-3ef621d5681f

Any recommendations?

Kind regards,

Nishanth Chakkere

Answer 1

Hi @Nishanth Chakkere,

Thank you for posting in this community.

I want to confirm with you, is your NishTest Site linked to Test Communication Site?

Because I have some doubts about the breadcrumbs you are searching for. If I do search in hub site, the breadcrumbs will only be Organization>hub site. If I do search in an associated site, the breadcrumbs will only be Organization>associated site. I won't have a hub site in the middle.

Also, we don't think it's a search problem (because you should get a hint that there are no results instead of a blank page), and it's probably because when you revert to the hub site, the link to the page is broken. This is most likely a problem with the design of SharePoint. We recommend that you report on this issue.

Please go to M365 admin center >Health >Health Service >Reported issue.

If this issue doesn't affect you very much, we recommend that you don't fall back to the hub site when searching. If it's important, you can also open a ticket for it.

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Answer 2

Hi Ling Zhou,

Yes, we found the solution.

Please do not use DOCID as an alias in any Managed Property in the SharePoint search schema, as DOCID is an internal index code (or something similar, to that effect) in SharePoint.

So, SharePoint was getting confused when a Document ID was queried using the DOCID alias.

To query the Document ID, just use DLCDOCID as the prefix, instead. That is, if the Document ID is XYZ, the query in the SharePoint search box should be DLCDOCID: XYZ.

Leave the alias column in the Document ID Managed Property blank.

This was our solution. Hope this helps!

Thanks,

Nishanth Chakkere Ramesh

Answer 3

Hi Ling Zhou,

Yes, we found the solution.

Please do not use DOCID as an alias in any Managed Property in the SharePoint search schema, as DOCID is an internal index code (or something similar, to that effect) in SharePoint.

So, SharePoint was getting confused when a Document ID was queried using the DOCID alias.

To query the Document ID, just use DLCDOCID as the prefix, instead. That is, if the Document ID is XYZ, the query in the SharePoint search box should be DLCDOCID: XYZ.

Leave the alias column in the Document ID Managed Property blank.

This was our solution. Hope this helps!

Thanks,

Nishanth Chakkere Ramesh