Unable to use Authenticator after switching to a new device.

翔子 35 Reputation points
2024-10-31T16:01:23.5733333+00:00

我有两台Android设备,旧设备正常使用,可以进行验证登陆,通过备份和恢复备份到新设备上后,无法通过验证,会弹出弹窗但是无法正常确认,按照提示操作后还是无法使用,陷入了死循环,删除旧设备上的账户后,去官网删除Authenticator登陆方式,再重新在新设备上添加Authenticator依旧如此。The following is a machine translation:

I have two Android devices. The old device works fine, and I can complete login verification on it. However, after backing up and restoring the data to the new device, I can't pass the verification. A pop-up window appears, but it fails to confirm properly. Even after following the instructions, it still doesn’t work and goes into a loop. I tried deleting the account on the old device, removing the Authenticator login method on the official website, and then re-adding Authenticator on the new device, but the issue persists.

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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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