After win 11 24h2 upgrade unable to open / export protected excel documents

Question

After win 11 24h2 upgrade unable to open / export protected excel documents

Kyle Cullinan 0

Screenshot 2025-01-06 133608

After upgrading users to Win 1124h2 from Win 1022h2 they are unable to export / open protected .xml files in excel on office2019. Have turned off enabling protected view in trust center settings, added file path in trust center settings, uninstalled, cleaned up appdata and reinstalled office 2019. anyone run into this issue and find a solution? thanks,

Jiajing Hua 18,065 Reputation points Moderator

2025-01-10T08:02:25.3733333+00:00

Hi @Kyle Cullinan

Please check the version number of your Office 2019.

What encryption features do users use to protect files?

Where are these protected .xml files stored, on a file server or local computer?

Does this issue occur with unprotected .xml file?

Besides, is there any link data in the worksheet that you want to export?

Currently, there are compatibility issues with some functions between Windows 11 24h2 and Excel. There is a possibility that temporarily use a lower version of Windows 11 as a workaround, such as rolling back to 23h2.

Thanks for your understanding.
Jiajing Hua 18,065 Reputation points Moderator

2025-01-20T09:14:46.0933333+00:00

Hi @Kyle Cullinan

If you have a chance to be back, welcome to tell us the progress of your issue.

Any further issues, welcome to discuss with us.

1 answer

Your answer

Jiajing Hua 18,065 Reputation points Moderator

2025-01-10T08:02:25.3733333+00:00

Hi @Kyle Cullinan

Please check the version number of your Office 2019.

What encryption features do users use to protect files?

Where are these protected .xml files stored, on a file server or local computer?

Does this issue occur with unprotected .xml file?

Besides, is there any link data in the worksheet that you want to export?

Currently, there are compatibility issues with some functions between Windows 11 24h2 and Excel. There is a possibility that temporarily use a lower version of Windows 11 as a workaround, such as rolling back to 23h2.

Thanks for your understanding.
Jiajing Hua 18,065 Reputation points Moderator

2025-01-20T09:14:46.0933333+00:00

Hi @Kyle Cullinan

If you have a chance to be back, welcome to tell us the progress of your issue.

Any further issues, welcome to discuss with us.

Answer 1

Hello,

Thank you for posting in Microsoft Q&A.

Based on the description, I understand your question is related to unable to open / export protected excel documents.

Ensure that Excel is set as the default program for opening .xlsx files. You can do this by right-clicking on an Excel file, selecting "Open with," and then choosing Excel. Make sure to check the box that says, "Always use this app to open .xlsx files."

In Excel, go to File > Options > Advanced and scroll down to the General section. Check the box for "Ignore other applications that use Dynamic Data Exchange (DDE)". This can sometimes resolve issues with opening files.

Also, according to the error message, you need to check that your system has enough available memory and disk space. After that, install the latest windows update and check Office updates.

Have a nice day.

Best Regards,

Molly

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After win 11 24h2 upgrade unable to open / export protected excel documents

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