Issue related with APIM Email Templates - Not Reflecting Changes Despite Correct Format

Question

Issue related with APIM Email Templates - Not Reflecting Changes Despite Correct Format

Akshat Luthra 0

25 Feb 2025, 6:19 am

Hi Team,

I'm facing an issue while updating the azure API Management email template. The HTML Format is correct, verified using multiple formatters, yet the Azure APIM email template still throws the same error.

Additionally, I tried modifying the content within the code, but the updates are still not applied.

Is there a specific process or additional steps required to update APIM email templates ? Do we need to follow certain guidelines while applying the Quota-by-Key policy ? Any insights would be appreciated.

Sampath 925 Reputation points Microsoft External Staff

6 Mar 2025, 6:42 am
Hello Akshat Luthra,

To view and configure a notification template in the Azure API Management (APIM) portal, refer to this Microsoft documentation.

Troubleshooting APIM Email Template Updates

If your email template updates are not reflecting, consider the following troubleshooting steps:

Ensure XML-Compliant HTML Formatting:

Even if your HTML is correctly formatted, Azure APIM requires well-formed, XML-compliant HTML.

Avoid using   and any unescaped special characters.

Ensure all tags are properly closed.

Try a simpler version of your template to isolate the issue.

Save and Republish:

After making edits, explicitly click Save, then refresh the portal.

Republish the API Management instance to apply changes.

Check Permissions:

Ensure you have the appropriate permissions (Contributor or higher) to modify templates.

Below is an example of a quota policy in Azure API Management:

<policies> <inbound> <base /> <quota-by-key calls="10000" bandwidth="40000" renewal-period="3600" increment-condition="@(context.Response.StatusCode >= 200 && context.Response.StatusCode < 400)" counter-key="@(context.Request.IpAddress)" /> </inbound> <outbound> <base /> </outbound> </policies>

For more details, refer to this Microsoft documentation on setting usage quotas by key in Azure API Management policies.

Hope this helps!

If you found this answer helpful, please click Accept Answer and consider upvoting it by clicking Yes.

If you have any further questions, feel free to click Comment.
Sampath 925 Reputation points Microsoft External Staff

7 Mar 2025, 9:44 am

Hello @Akshat Luthra ,Just checking in to see if the provided answer helped. If it did, please click "Accept the answer” and Yes for the answer . So it can benefit other community members reading this thread. If you have any further queries, do let us know
Sampath 925 Reputation points Microsoft External Staff

8 Mar 2025, 6:36 am

Hello @Akshat Luthra ,We still have not heard back from you. Could you please let us know if the answer provided below was helpful? If it resolves your query, kindly click Accept Answer and Yes, as it could assist other community members reading this thread. Additionally, if you have any further questions, please let us know.
Sampath 925 Reputation points Microsoft External Staff

10 Mar 2025, 5:38 am

Hello @Akshat Luthra ,We still have not heard back from you. Could you please let us know if the answer provided below was helpful? If it resolves your query, kindly click Accept Answer and Yes, as it could assist other community members reading this thread. Additionally, if you have any further questions, please let us know.
Akshat Luthra 0 Reputation points

10 Mar 2025, 8:01 am

I have already tried and tested your solution before posting a problem. But the problem still not resolve as I have tried making the changes multiple times in the Quota-by-key limit exceed related template (Developer quota limit approaching notification) but the response over the mail we getting is not matching, not even a subject line. I wanted to know like has any template related to "Quota limit exceeding" been deprecated or been removed from the Azure Portal ?
Sampath 925 Reputation points Microsoft External Staff

10 Mar 2025, 9:33 am

Hello @Akshat Luthra Below is a list of deprecated notification templates: Application gallery submission approved, New comment added to an issue, and New issue received.

Your answer

Sampath 925 Reputation points Microsoft External Staff

6 Mar 2025, 6:42 am

Hello Akshat Luthra,

To view and configure a notification template in the Azure API Management (APIM) portal, refer to this Microsoft documentation.

Troubleshooting APIM Email Template Updates

If your email template updates are not reflecting, consider the following troubleshooting steps:

Ensure XML-Compliant HTML Formatting:

Even if your HTML is correctly formatted, Azure APIM requires well-formed, XML-compliant HTML.

Avoid using   and any unescaped special characters.

Ensure all tags are properly closed.

Try a simpler version of your template to isolate the issue.

Save and Republish:

After making edits, explicitly click Save, then refresh the portal.

Republish the API Management instance to apply changes.

Check Permissions:

Ensure you have the appropriate permissions (Contributor or higher) to modify templates.

Below is an example of a quota policy in Azure API Management:

<policies> <inbound> <base /> <quota-by-key calls="10000" bandwidth="40000" renewal-period="3600" increment-condition="@(context.Response.StatusCode >= 200 && context.Response.StatusCode < 400)" counter-key="@(context.Request.IpAddress)" /> </inbound> <outbound> <base /> </outbound> </policies>

For more details, refer to this Microsoft documentation on setting usage quotas by key in Azure API Management policies.

Hope this helps!

If you found this answer helpful, please click Accept Answer and consider upvoting it by clicking Yes.

If you have any further questions, feel free to click Comment.
Sampath 925 Reputation points Microsoft External Staff

7 Mar 2025, 9:44 am

Hello @Akshat Luthra ,Just checking in to see if the provided answer helped. If it did, please click "Accept the answer” and Yes for the answer . So it can benefit other community members reading this thread. If you have any further queries, do let us know
Sampath 925 Reputation points Microsoft External Staff

8 Mar 2025, 6:36 am

Hello @Akshat Luthra ,We still have not heard back from you. Could you please let us know if the answer provided below was helpful? If it resolves your query, kindly click Accept Answer and Yes, as it could assist other community members reading this thread. Additionally, if you have any further questions, please let us know.
Sampath 925 Reputation points Microsoft External Staff

10 Mar 2025, 5:38 am

Hello @Akshat Luthra ,We still have not heard back from you. Could you please let us know if the answer provided below was helpful? If it resolves your query, kindly click Accept Answer and Yes, as it could assist other community members reading this thread. Additionally, if you have any further questions, please let us know.
Akshat Luthra 0 Reputation points

10 Mar 2025, 8:01 am

I have already tried and tested your solution before posting a problem. But the problem still not resolve as I have tried making the changes multiple times in the Quota-by-key limit exceed related template (Developer quota limit approaching notification) but the response over the mail we getting is not matching, not even a subject line. I wanted to know like has any template related to "Quota limit exceeding" been deprecated or been removed from the Azure Portal ?
Sampath 925 Reputation points Microsoft External Staff

10 Mar 2025, 9:33 am

Hello @Akshat Luthra Below is a list of deprecated notification templates: Application gallery submission approved, New comment added to an issue, and New issue received.

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Issue related with APIM Email Templates - Not Reflecting Changes Despite Correct Format

Troubleshooting APIM Email Template Updates

Your answer