I need to request a refund on a Function over 2 billing cycles.

Question

I have an Azure function app running, it was on the cheapest SMTP plan but was still quite expensive and did not realize how much it was charging. It would up being spread over 2 billing cycles and accrued $150. I can request a refund on last months invoice of $50 or the new invoice coming of around $100. I have deleted the function app and service as soon as I noticed. I would like to get in touch with someone at support though because to use the create support request portal I do not get the option to choose anything other than last months invoice or in the short future this coming invoice. The function app didnt even do anything over that time period so I would like to request a refund for that please.

Answer 1

Hi Edward,

Please create a new billing support request using my instructions below. Following my instructions will allow you to create request and ask a support engineer for refund for 2 months.

Billing support requests are free of charge. The key is to not click on any of the recommended solutions and finish creating request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The link above should take you to Cost Management -- Help -- New support request blade in the Azure portal. If for some reason the link doesn't work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful. If something is unclear and/or you have difficulties creating the support cased please add comment below

Thanks.

-TP