Surface Pro 7 wireless adapter

Anonymous
2022-01-22T16:07:34+00:00

My surface pro 7 wireless adapter is not working. I have uninstalled and reinstalled the correct current driver, but it still does not work. Can I replace the driver (hardware)? Or what should I do. My surface is still under the 1 year warranty.

Surface | Surface Pro | Network

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  1. Anonymous
    2022-01-22T21:59:23+00:00

    Thank you for posting your inquiry here in Microsoft Community, Elida Mae.

    When you say that wireless adapter is not working, does it detect wi-fi but unable there's no connection or the device isn't detecting any wi-fi names?

    Are you running Windows 11? Please perform the methods below:

    • Force the device to restart while it's on. Press the power button for 20 seconds while the device is on.
    • Run Surface Diagnostic Toolkit and check Windows Update.
    • Run the System File Checker.
    • Perform a network reset, select the Start button, then select Settings > Network & Internet > Status > Network reset.
    • Try to uninstall the VPN (if you have) on the device and see how it goes.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device

    Let me know how everything goes after the steps above by replying on this thread.

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