Microsoft Support for Account Subsciptions

Tom 1

Hi,

I would like some clarification around the Enterprise Agreement and support provided around subscriptions created under a designated account.

I've worked with EA before and have provisioned multiple subscriptions under a EA, and not had an issue with support, but today I was told that unless I am the EA owner I will not have any support for subscriptions that I create as a defined owner.
So basically there is an EA > Department > Account (Im an owner) > Subscriptions (I create). For the subscriptions, i create I won't have any support from the EA. This not what I have experienced in the past and want to confirm if this is correct?

SadiqhAhmed-MSFT 46,036 Reputation points Microsoft Employee

2021-01-21T13:57:48.353+00:00

Hello @Tom
Welcome to Microsoft Q&A community forum!

Users with "Enterprise Administrator" or "Account Owner" role should be able to create an manage EA subscriptions. Not sure, what you mean by "For the subscriptions, i create I won't have any support from the EA."

Please refer to this link - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/understand-ea-roles to better understand admin roles for Enterprise Agreement

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