usb mouse wouldn't work

Question

hi there,

my laptop(dell i5 480M) is win 10, home ver1709 16299.284(upgraded from win 7 64bit). the logictech usb mouse works fine right after the upgrade.  yesterday the usb mouse failed finally.  i pick up a new 3 party usb mouse & connect to the laptop.  the system send a notice saying the usb device is ready!  but it was not. the led light is on, but pointer is not responding.  i check the device manager, the usb driver was not installed and can not be found after surfing the web!

but it does work on my 2nd acer i7 laptop, win 10 same ver & build. device manager showing: microsoft driver dated 2006/06/21

ver 10.0.16299.15. can i just load the msmouse.inf driver? 

i am wondering why the logictech usb mouse was working b4 it faild. 

thanks a lot.

tom

Answer 1

hi dave,

i am unloading it. on 2nd thought, why its working with my acer laptop?

which load the msmouser driver!

i did visit dell website, where i was told  thereis a bios update for my dell laptop.

do you think it may be the problem?  (i need to do a bios flush)

thanks

Answer 2

sorry, i saw it with appzip. am uninstall it, will let u know

Answer 3

hi andre

i did appwiz.cpl, i didnt see the kb 4074588. but i did see it in setting/win update/update history. how do i uninstall it?  have not try the rest.

thanks

Answer 4

Hi kyln,

Windows Update KB4074588 has caused a problem with your USB Ports (Hub Drivers), you mosue and keyboard are fine . . .

If you cannot get into Windows:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Go to Troubleshoot - Advanced Option - ommand Prompt

Copy the command below (depends on your system). then in the Command window, right click to paste, then hit Enter to run the command

For 32bit Systems:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64bit Systems:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Close Command and Restart your System

If you can get into Windows:

Open Command Prompt as Admin and copy the command below (depends on your system). then in the Command window, right click to paste, then hit Enter to run the command

For 32bit Systems:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64bit Systems:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Close Command and Restart your System

You must then stop this update from installing again:

Download the tool from the link below, run that, in the list of pending updates, select that update and click 'Hide' that will stop windows from attempting to install it:

http://download.microsoft.com/download/f/2/2/f2...

Answer 5

Press Windows key + R

Type: appwiz.cpl

Hit Enter

Click View installed updates

If the following KBs are are installed, right click each then click uninstall:

• KB4074588

Restart then check if its working...

If not...

A failed Windows Update is the likely cause of this problem.

Try these options:

Option 1: Perform a repair upgrade:

http://answers.microsoft.com/en-us/insider/wiki...

Option 2:

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click Command Prompt (Admin)

Confirm the drive letter for the Windows image. Usually D: –> dir d:

Run the following to view the installed packages which will also show a date of install.



Dism /Image:D:\ /Get-Packages



Find the package(s) that were just installed by date. Run the following command on the last installed package:



dism.exe /image:c:\ /remove-package /packagename:Package\_for\_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 



Reboot.