Cache may be damaged

Question

So I am having trouble downloading or updating most apps or games from the Microsoft Store, and I have tried multiple routes to fix the problem. When I use the App Diagnostic tool it constantly pops up with cache may be damaged and that it was fixed I went to look in the folder, and it was completely empty before I added the folder and named it cache. I keep seeing everyone else has a file called _sessionstate. The code that keeps popping up is 0xC0EA000A.

Answer 1

I tried the sfc scan first ill try again just in case though.

Answer 2

Hello,

Try doing a repair install. A repair Install keeps everything and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...

http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Answer 3

Try following -

1. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Type troubleshoot in Windows Start Search box > Click Troubleshoot > Click Windows update > Troubleshoot

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

2. Create a New User Account and login with this new User Account to rule out corruption in user profile

https://support.microsoft.com/en-us/help/402692...

3. Check your Antivirus

Update your AV to the latest

Temporarily uninstall / disable AV

4. Run SFC and DISM to check and repair Windows files

https://answers.microsoft.com/en-us/windows/for...

5. Check the date and time as well as Timezone of your computer

Answer 4

I have tried these options each a couple times.

Answer 5

Please try these options one by one and check after each option

1. Run Windows App Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

2. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

3. Re-register All Store apps

Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powrshell to paste ? Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

4. Uninstall & Reinstall Store

Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.