OneDrive can't sync Error Code 0x8004deea

Question

We run Office 365 Business Basic in our home. Recently one of our pc's stopping syncing with OneDrive. Attached is a screen shot from the PC that no longer syncs. Error Code is 0x8004deea.

Doing some research....pointed to checking the OneDrive admin settings for Sync. Attached is the screen shot from the current configuration.

The affected pc is running Windows 10 and is up-to-date.

I've downloaded and installed the latest OneDrive app...and we are still receiving the same error code.

Help!

Doug

Answer 1

Hi @Douglas Newell ,

According to your description, I have three questions as below.

1. Did you receive error message as below screenshot?
   
2. When did the issue start? Have you signed in with this account on another PC?
3. Can you sign into OneDrive online with this account successfully?

Please try the following.

1. Press Win+R, type regedit in Run panel to open Registry Editor. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive, create a new registry sub-key next to OneDrive and name it as AllowTenantList. Then in the right pane of AllowTenantList, create a new registry string (REG_SZ). Name this registry string as your Tenant ID, then double click on the registry string and also set Value data same as your Tenant ID.
   Note: please back up registry before modifying.
2. Please click the OneDrive icon and then click Help & Settings>Settings>Account to check and make sure you sign in with your correct account. If correctly, click Unlink this PC and then re-link your account to have a check.
3. Click Help & Settings>Pause syncing to pause sync and then sync fewer files by choosing which OneDrive folders to sync to your computer to check the issue.
4. If the above steps do not work, you could try to reset OneDrive and restart PC to check the issue.

Any updates, please let me know.

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Answer 2

Hi Team,

I have the same problem, I did whatever you mentioned about changing in regedit about onedrive. It works but after one day again it showed the same error. It is not working I uninstall Onedrive app, did unlink this pc and everything. is not useful.

Please provide me another solution.

Answer 3

The top user said that this was personal. There wouldn't be an IT Admin to block this.

And this also happened for me. I work in our IT Department.

All of a sudden, my personal OneDrive stopped syncing on my work computer which is connected to a domain. I thought it too was a policy which stopped me from syncing, but I spoke to my team, we have not added anything new. I then checked with a few other people and they are able to add their personal OneDrive accounts to their computers with no issues.

I attempted to locate my tenant ID but this is a personal OneDrive account, is the Tenant ID the same as my OneDrive device ID? I tried adding this to my registry, but nothing changed. I am still not able to add my personal OneDrive to my computer anymore.

We do have a policy which does say to only allow syncing from OneDrive from specific organizations, but again, my co-workers are able to setup their OneDrive accounts and we are all part of the same domain. So I ask... Why just me?

I am currently running the latest build of OneDrive. 24.151.0728.0003 (64-bit) on a Windows 11 Professional OS which is also updated to the latest build.

Answer 4

I tried the initial solution but it didn't work. After more searches, I found a solution.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive and delete all the entries

After this, try logging in to OneDrive. This will "reset" the app, so be sure to select the same folders to resynchronize your files.