number button not working

Question

in my keyboard 1 num button is not working and i am using it through numpad but i am not able to use exclamatory mark button which is accessed by pressing shift button. The number is working when i my laptop is in sleep mode or when i start my laptop it starts typing on its own and when i try to use it it is not working .so can someone help me troubleshoot this problem and i tried by updating my driver .

Answer 1

I see, thanks for the screenshot. Please try downloading and installing the keyboard driver from here: https://pcsupport.lenovo.com/products/laptops-a...

Also, use the automatic update afterward to update all the drivers that need to be updated. https://pcsupport.lenovo.com/products/laptops-a...

Thank you.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Thanks for the reply. Please try the following:

1. Run Keyboard troubleshooter:

Go to Settings > System > Troubleshoot.

Select Other Troubleshooters

Scroll down and select Keyboard, then click on Run.

2. Press Windows + R, type "control" and hit Enter.

Click "Ease of Access" > "Change how your keyboard works".

Uncheck "Turn on Mouse Keys".

Uncheck "Turn on Sticky keys".

Uncheck "Turn on Toggle Keys".

Uncheck the "Turn on Filter keys"

click apply then ok.

3. Press Windows + X > Select Device Manager

Expand the Keyboards section.

Right-click on Standard PS/2 keyboard driver and select Uninstall

Click Uninstall.

Restart your computer.

It the issue persists, Press Windows + R then type MSINFO32 then hit Enter:

Please take a screenshot of the System Information window and attach it in your next reply. Please cover personal/sensitive information.

Thank you.

Answer 3

it worked without a problem a week ago.

I did not make any changes to my laptop before the issue started.

Make is Lenovo and model is 81WB

with the external keyboard it is working.

Answer 4

Hi. My name is Lester, and I am an Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.

When was the last time it worked without any problems?

What changes did you make to your computer before the issue started?

May I know the make and model of your device? Press Windows + R then type MSINFO32 then hit Enter:

Based on your description, this can be a software or a hardware issue.

Try using an external keyboard. Is it working properly? Thank you.