Visual Studio Installer dont run

Enri ? 1

When the installation process finishes, "Visual Studio Installer" does not run.
If I open the executable, the following window appears (image).

vslogs.zip
https://1drv.ms/u/s!AoKmqTWiiIW9eJpngNXc7AgS_Y4?e=qkPafU

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-05-25T04:20:47.713+00:00

Hi @Enri ? , I am the forum engineer who is following up your issue now, please understand we may have delay on the response. Refresh the page to see the updates. Thank you.
Vishal Tanpure 0 Reputation points

2024-06-13T07:11:21.57+00:00

Check if C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config have any change if you have added any additional tag for your local application like <appSettings> then remove it and try again

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Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-05-25T04:36:51.953+00:00
Hello @Enri ? ,

Thank you for sharing the log files.

I checked the log files and I saw that there lies an error Error 0x80131902: General exception error in web client..

Please kindly refer to this thread Error 0x80131902: General exception error in web client and check Matt Cavallari’s suggestions and retry VS install.

Feel free to let me know the result.

Best Regards,
Tianyu

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Enri ? 1 Reputation point

2021-05-25T21:10:04.293+00:00

Good day
I followed the steps, just so you know I did the following

I ran InstallCleanup.exe as administrator

I checked the folder "% programfiles (x86)% \ Microsoft \ Visual Studio " And there was nothing

I ran vs_community.exe and wait for the installation process to finish
Unfortunately the problem persists and the window has the same problems.
Sorry

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-05-26T08:44:37.52+00:00

Hi @Enri ? , good day. Thanks for sharing the results with me.

I think, two aspects, from your side, web client/web browser, or from VS server(host) side.

I suggest you check if you are able to access to go.microsoft.com from your default browser and IE browser manually, and then disable the firewall, proxy, anti-virus software temporarily, if possible, if you are using them, and reboot your machine then open VS Installer to check if this issue disappear. Other suggestions which may not work, but you can have a try: update your web browser, clean your web browser cache, reset your web browser settings.

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-05-26T08:45:08.36+00:00

And for VS host side, if this is a potential issue, VS Product Team will help to fix it. I noticed that your issue is similar to this thread “The pane News for Developers in the Visual Studio Installer doesn’t display information”, and this issue is under consideration. You can add a comment and describe your issue under that thread and vote for that thread.

Best Regards,
Tianyu

Enri ? 1 Reputation point

2021-05-27T02:06:54.44+00:00

This time something different happened,
I mention what I did:

I disabled all extensions from my default browser (Literally all).

Then I disable my antivirus and restart my pc.
Then I did the vs installer, this time if the main window came out with an internal window saying "Looking for updates" or something like that, I don't remember much.
About 5 seconds passed and it closed.
I would have liked to take a screenshot...
Something like this happened only once before.
Good day

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-05-27T06:21:42.15+00:00

Hi @Enri ? , Visual Studio Installer is trying to connect to the official website/host and do some updates, the issue may be the same that can’t connect to the host. If you switch to the Disponible(in English Available) tab in VS Installer, will you see some available versions of VS?

Enri ? 1 Reputation point

2021-05-27T20:15:45.397+00:00

No, when I switch to the "Available" tab, the program closes directly.

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-06-01T07:48:58.62+00:00

Hi @Enri ? , if you add go.microsoft.com URL into the Trusted sites will this issue disappear?(in IE browser, Tools > Internet Options > Security > select Trusted sites > Sites > Add go.microsoft.com into it)

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2021-06-01T08:37:18.49+00:00

Hi @Enri ? , from the error message I also find that there may be a file missing.

Download failed using WebClient engine. System.Configuration.ConfigurationErrorsException: Error en la inicialización del sistema de configuración ---> System.Configuration.ConfigurationErrorsException: Falta el elemento raíz. (C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config) ---> System.Xml.XmlException: Falta el elemento raíz.

Please try to use Microsoft .NET Framework Repair Tool to fix/repair this issue. Also, try SFC tool.

Enri ? 1 Reputation point

2021-06-04T16:50:12.297+00:00

Oh, I'm sorry
I had to reset my pc due to a failure in my hard drive (the physical). Thanks to this I was able to successfully install VS.
Thank you very much for your help, seriously.
Good day.

Vishal Tanpure 0 Reputation points

2024-06-13T07:20:08.7266667+00:00

Check if you have done any changes in C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config if there are changes revert it and try to install setup file again
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Visual Studio Installer dont run

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