Making progress, I'll follow up later
Can't access bitlocker
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 68%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
PA Woodchuck
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Surface | Surface Book | Safety and security
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PA Woodchuck 0 Reputation points
2025-07-14T00:32:21.2033333+00:00 Surface Book 2 purchased new from BestBuy about 2019 w/ Win-10 Pro which I upgraded then and has aall present updates. This PC is for personal home use and NEVER setup for company use! The issue is I want to backup my bitlocker key if ever need to recover system. I log into my MS account aka.ms/myrecoverykey and get message(see photo)
What's the fix, thanks
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Chen1018 13,870 Reputation points Independent Advisor2025-07-14T01:53:14.6966667+00:00 Hi there,
I'm Cherrelyn, I'm here to help and and I understand how important it is to have your BitLocker recovery key backed up. Please try to search all Microsoft accounts you might have used sometimes users accidentally save it under a different one. Check if the key was saved locally by opening File Explorer and typing: Control Panel\System and Security\BitLocker Drive Encryption Then select “Back up your recovery key” if the option is available. If it's not listed anywhere, the recovery key may not have been saved at all which unfortunately means it can’t be retrieved later. I recommend backing it up now to a safe place like a USB, external drive, or printing it out.
Let me how it goes, I'm here to guide you for further assistance.
Warm regards,
Cherrelyn