my touchpad does not work

Question

Hi! On my Surface, the touchpad suddenly does not work. Please tell me what to do.
Thanks.

JJD

Answer 1

Hi Jean-Jacques,

Thanks for reaching out! If your Surface touchpad suddenly stopped working, here are a few steps you can try to fix it:

1. Restart your Surface – This can often resolve temporary glitches.
2. Check touchpad settings – Go to Settings > Bluetooth & devices > Touchpad and make sure it’s turned on.
3. Update or reinstall the touchpad driver – Open Device Manager, find your touchpad under Mice and other pointing devices, right-click it, and choose Update driver. If that doesn’t help, try uninstalling it and restarting your Surface.
4. Run the Surface Diagnostic Toolkit – You can download it from Microsoft’s website to automatically detect and fix issues.
5. Try a two-button shutdown – Hold the power button for 10 seconds, then press and hold volume up + power for 15 seconds. Release both, wait 10 seconds, and turn it on again.

If the touchpad still doesn’t work, it might be a hardware issue. Let us know how it goes—we’re here to help!

Warm regards,
Jeric.