ACS: Can not purchase number

Question

HI

I tried to purchase my first number on ACS it gives me error after placing order

Order failed.
Unexpected error while purchasing phone numbers.

]1

Answer 1

Hi @brian-hutchison ,

Thanks for the question! Are you trying to purchase more than one phone number? Is your subscription US-based?

Phone number availability is currently restricted to paid Azure subscriptions that have a billing address in the United States and Communication Services resources that have a US data location. Phone numbers cannot be acquired on trial accounts or using Azure free credits. For more information, visit the subscription eligibility section of this document.

For high-volume orders or in the event that your desired phone number is unavailable, complete this form and email it to acstnrequest@microsoft.com with a subject line beginning with "ACS Number Request:".

Please let us know if you have further questions.

Thanks,
Grace

Answer 2

Hi @Grmacjon-MSFT I have the same issue. couple weeks ago I was able to submit order but now placing order is failing with error: Unexpected error while purchasing phone numbers.

Answer 3

Dear Grmacjon-MSFT,

I have sent a Letter of Authorization for Azure Communication Services to this email address: acstns@microsoft.com, which is shared in the formulary template at (https://github.com/Azure/Communication/blob/master/Forms/ACS-Manual-Number-Acquisition-Form-for-Switzerland.docx) but I have not received any response. In fact, Undeliverable response is received.

Could you please assist me on the correct email address?

Thank you very much in advance for your attention.

Best regards,

Saumel.