Remote sound really quiet even though volume 100%

Question

About a month ago (maybe more) i noticed that the sound when connected to my remote computer is really quiet (I connect from my home PC (Windows 8.1) via RD Gateway into my work PC (Windows 10).

The sound on my home PC is fine, (perfectly loud enough, with volume set to 54/100) remote volume is set to 100/100, however the sound is very quiet (to the point where i can sometimes not hear people on Teams calls).
The sound on the remote PC used to be fine, and seemingly changed overnight without any obvious changes at either end.
Both PC's (home and remote) have been rebooted several times which hasn't made any difference.
If i turn the volume up to 100/100 on my home PC, then this does increase the remote volume slightly, but it's still not very loud (my home PC at this point is almost ear-splittingly loud at this volume)

I have played around with all of the sound settings i can see on both home and remote PCs, but nothing seems to increase the remote volume back to normal levels..

Help!

Answer 1

HI

0.Could you please enter winver in command prompt on both local win10 computer and remote work computer then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1.What's the version of remote audio driver version on remote computer? like picture1.

2.Do you know which model for both local win10 computer and remote work computer (for example dell optiplex 7010 )?

3.Do you have administrator permission on both local win10 computer and remote work computer?

4.Could you please update remote audio driver to latest version in computer management on remote computer like below picture2?

5.What's audio device connect to local computer? Are you using usb headsets or integrated loudspeaker of physical computer?

6.When the issue happen and adjust the sound volume, will there event logs about our issue like picture3?

7.If we create a new local administrator account on issue remote computer, when we remote access from local win10 to remote computer by using this new local administrator account, will the same issue happen?
Create a local user or administrator account in Windows 10
https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

8.Can you try to click "check update" and install latest update patches on remote win10 then reboot the remote win10 and check the result?
Update Windows 10
https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

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Answer 2

has this been fixed other than the huge "fix that some AI person posted?