Unable to open a newly-saved Word document. d.docs.live.net/Unable to register/ Win10

Question

I'd just saved a Word document in 'This PC' > Documents having used the Word template. I then went back a little later to open it but can't - there's a sign-in box on it, one that I've never seen before:

This box is not showing when I open that document via OneDrive  > Documents.

I then checked a few other documents in both folders and some have this on them:

Again, I've not seen this before and have no idea what the effect of 'unable to register' is.

I searched here and >>found this thread<< which >>linked to this one.<<

They're quite old and mention SkyDrive and OneNote, neither of which I use/know.

Any thoughts, please? TIA

Edited 09:40 to change title

Answer 1

Hello,

Let's refer to the following threads which discuss about the similar issue and see if it helps:

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365legacy-mso_oapps/we-couldnt-register-this-document-issue-in/7d0d4047-cd67-40a5-90ac-2062478121de

Hope it helps. Reply with the result and I'll be happy to help you further.

Thank you.

Answer 2

Hello,

Let's refer to the following threads which discuss about the similar issue and see if it helps:

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365legacy-mso_oapps/we-couldnt-register-this-document-issue-in/7d0d4047-cd67-40a5-90ac-2062478121de

Hope it helps. Reply with the result and I'll be happy to help you further.

Thank you.

Hi. I can't follow those instructions - that thread is in the Office365 for Business forum & refers to OneDrive for Business. I've Office365 Home Premium and haven't the same 'paths'.

Also, you haven't mentioned my problem with the Sign-In box.

Answer 3

Start Word itself, in Recent is there a link to that doc showing the OneDrive path?

Answer 4

Start Word itself, in Recent is there a link to that doc showing the OneDrive path?

I'm probably misunderstanding the suggestion but when I check Recent, all are shown as in my main Documents folder - that's where I save them and they then sync automatically with OneDrive

Answer 5

I'm still getting this problem so it's not a Win10 issue I imagine as I'm now on the Anniversary build.