Error Code 0xc0000142

Question

Hello All,

I've run into an extremely frustrating issue with all Office Products. Absolutely nothing will open (Word, Excel, etc.) which is absurd because it is a paid for subscription. Whenever I click on a product, like Word, for example, it says "Updating office, please wait a moment" followed by the error code  0xc0000142.

I've seen every fix under the sun, and nothing has worked. I've been dealing with this for over 7 hours and literally no one has helped me. After 2 phone calls, 3 chats and multiple back-and-forth and blame game banter, I am still not able to access any Office 365 product that is being paid for. I've already done the following:

1. Uninstalled office 365 (5 times)
2. Reinstalled Office 365 (5 times)
3. Updated my device
4. Quick Fix via Microsoft Support and Recovery Assistant (3 times)
5. Full Scan Fix via Microsoft Support and Recovery Assistant (3 times)
6. Disabled all Office products (3 times)
7. Enabled all Office products (3 times)
8. Reconfigured the system (2 times)
9. Used Code 1: for %i in (%windir%\system32\.dll) do regsvr32.exe /s %i AND Code 2: for %i in (%windir%\system32\.ocx) do regsvr32.exe /s % thru the command prompt.

Any Ideas?

Answer 1

I've given up on attempting these various fixes. I do not have the time or patience. I've opted to use another service instead to prevent further frustration and wasted time. Thanks for your time.

Answer 2

1. Please see the attached first and second images.
2. I'm using Windows 10.
3. I could open Office apps before and there have been no changes at all on my part before this error.

4.  Please see the attached third image.

Answer 3

I'm having the same problem when I try to open any Office 2016 product. Support says, "This issue is fixed in Monthly Channel Version 1803 (Build 9126.2116) or greater. To get the latest update immediately, open any Office app and choose File > Account > Update Options > Update Now." How do you expect me to get into Update Options if I can't get into any Office app?

Please help

Answer 4

Hi,

Does issue still happen when you try to open Office apps? Feel free to post back when you have any update.

Best Regards,

Tina

Answer 5

Hi Kayher,

Really sorry for the trouble caused by this issue. I could fully understand the frustration as the issue has affected your daily work. Appreciate that you share all the methods you have tried.

It seems like you have tried all Office related troubleshooting steps but still cannot open Office apps and the error code persists.

Per my research for the error code 0xc0000142, it happens may be related that system files are corrupted or missing, you may run System File Checker to troubleshoot the error.

Some users having the same issue shared that issue doesn't happen when they perform a clean boot on Windows. A clean boot can help you determine whether a background program is causing the issue. So for troubleshooting, you may also have a try: How to perform a clean boot in Windows.

In addition, you may also try to use a different user account to log in Windows and see if you can open Office. There is a possibility that the user profile you are using is corrupted.

If the issue still happens, I would like to confirm information below to help you do further troubleshooting:

1.Please provide a screenshot of the error code.

2.What is the version of your Windows OS?

3.Can you open Office apps before? If yes, what changes happens before this issue starts to happen? Windows update or did you install any program on the computer?

4.I'd like to confirm the current version of your Office. Please open Control Panel>Programs>Programs and Features, capture a screenshot of your Office product as below:

@SgMansell,

we are sorry for the trouble caused. You may also try the troubleshooting steps as shared above and check the result.

Besides, if issue persists, please also share the information as requested including capture a screenshot about your Office version from control panel.

Thanks a lot for your time and effort on this issue.

Best Regards,

Tina