Deselected containers not saved in User Profile Sync. Connection SharePoint 2019

Question

Hi,

I've set up an User Profile Synchronization Connection in SharePoint 2019. But I am unable to save deselected sub containers, after I save the Sync. Connection.

For example I have this container/OU structure:

• Department A
  ○ Users
  § Employee A
  § Employee B
  § Employee C
  § Temporary contractors
  -Temporary Contractor A

When I deselect Temporary contractors after selecting Department A followed by saving the connection, this actually isn't saved. When I reopen the Sync. Connection and Populate the containers again I see the container Temporary contractors selected again.

The only way to save this situation is to do the following:

1. Expand the Department A container.
2. Select Employee A
3. Select Employee B
4. Select Employee C
5. Click the Save button
   In this way I have my desired situation which is that the container Temporary contractors is not selected.

You can imagine that this situation is not user friendly and I honestly don't think that this is the way it is supposed to work.

Can someone clarify if this is a known error/bug?

Kind regards,

• LNM

p.s. if needed I can provide screenshots

Answer 1

As far as I know, this seems to be a known annoying problem...😔

You can view a few similar scenarios below:

AD Import - Cannot deselect containers

user profile sync from AD taking more accounts than it should...

If the workaround you're finding right now doesn't satisfy you.

I suggest you remove the old connection and create a new one.