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Surface Touchpad Device randomly stops working - Problem Code 43

Andrej 0 Reputation points
2025-08-12T19:32:26.2+00:00

The touchpad on my Microsoft Surface laptop randomly stops working after my computer is inactive and goes into sleep/standby mode. I tried updating the driver but it says the most updated driver is installed. There is a "!" next to the Surface Touchpad Device driver indicating a Problem Code 43.

How do I fix this?

I've had this problem for quite a while and it seems to come and go. Updating the driver worked once, but not for long.

Surface | Surface Pro | Performance and maintenance

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  1. Andrej 0 Reputation points
    2025-08-19T18:49:35.5933333+00:00

    I am still having the issue even after disabling the Power Management for Touchpad.

    How can we fix this? Do I need to send my computer in for a warranty claim?

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  2. Andrej 0 Reputation points
    2025-08-14T21:14:25.08+00:00

    Carl,

    Deleting the driver and having the computer automatically reinstall it did not work. There is an "!" "Windows has stopped this device because it has reported problems. (Code 43) The HIDSPI device did not correctly complete a power transition" notice again.

    I'll try 4. Disable Power Management for Touchpad next.

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  3. Anonymous
    2025-08-12T20:24:11.16+00:00

    Hi Andrej,
    You can try these steps to fix it.

    1. Restart Your Laptop
      • A full shutdown (not just restart) can sometimes clear the error.
    2. Reinstall the Touchpad Driver
      • Open Device Manager (Windows + X > Device Manager).
      • Find the Surface Touchpad Device under "Human Interface Devices" or "Mice and other pointing devices".
      • Right-click it and choose Uninstall device.
      • Restart your laptop Windows should reinstall the driver automatically.
    3. Update the Driver Manually
      • Visit the official surface driver website and download the latest firmware and drivers.
      • Install them and restart your device.
    4. Disable Power Management for Touchpad
      • In Device Manager, right-click the touchpad device > Properties >Power Management tab.
      • Uncheck “Allow the computer to turn off this device to save power”.
    5. Run Surface Diagnostic Toolkit
      • Microsoft offers a tool that can automatically detect and fix issues with Surface devices. You can download it from their official site.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment” I’m here to assist!

    Best,
    Carl

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