Share via

Unable to login to Azure Portal

Umasankar Paravada 20 Reputation points Microsoft Employee
2025-09-12T05:21:48.2966667+00:00

Hi Team

My personal microsoft account is locked. I am facing issue to login to portal.azure.com.

How to unlock the user? Thanks

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Raja Pothuraju 43,660 Reputation points Microsoft External Staff Moderator
    2025-09-12T10:28:56.37+00:00

    Hello Umasankar Paravada,

    As discussed during our call, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

    Below are the steps we followed to reset the MFA:

    1. Sign in to the Microsoft Entra admin center.
    2. Navigate to Identity > Users > All users.
    3. Select the affected user, then choose Authentication methods.
    4. At the top of the window, click on "Require re-register MFA".

    Screenshot of manage authentication methods from the Microsoft Entra admin center.

    After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.

    1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.