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How to fix audio

Johnray Dumo 0 Reputation points
2025-11-07T03:38:44.1466667+00:00

After reinstalling Windows 11 on my GTBook 15 Gen2 laptop, I have been unable to hear any audio through the built-in speakers or wired headphones.

Details:

The audio output only works when using Bluetooth devices.

However, Bluetooth audio has a noticeable delay, which causes poor performance and high latency during simple gaming activities.

I attempted to update the audio driver, but no compatible driver was found—specifically for Intel High Definition Audio.

Developer technologies | Visual Basic for Applications
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  1. Q&A Assist
    2025-11-07T03:38:54.4733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the audio issues on your GTBook 15 Gen2 laptop after reinstalling Windows 11, you can follow these steps:

    1. Check Device Manager: Ensure that the Intel High Definition Audio device is listed under the "Sound, video and game controllers" section. If it has a yellow exclamation mark, it indicates a problem with the driver.
    2. Update Drivers: Since you mentioned that no compatible driver was found, you should try the following:
      • Go to the manufacturer's website for your laptop and look for the latest audio drivers specifically for your model and Windows 11.
      • If available, download and install the latest version of the Intel High Definition Audio driver.
    3. Windows Update: Sometimes, updated drivers can be installed via Windows Update. Go to Settings > Update & Security > Windows Update and check for updates. This may include audio drivers.
    4. Contact Manufacturer: If you still cannot find a compatible driver, it may be necessary to contact your device manufacturer (OEM) for assistance. They can provide you with the correct drivers for your specific hardware configuration.
    5. Check Audio Settings: Ensure that the correct audio output device is selected in your sound settings. Go to Settings > System > Sound and check the output device settings.
    6. Troubleshoot Audio: Windows has a built-in audio troubleshooter. You can access it by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Playing Audio and follow the prompts.

    Following these steps should help you resolve the audio issues on your laptop.

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