general failure error with ping

Question

The configuration is rigth

I am using static ip and google DNS.

I resseting network devices and network stack.

But i get the same problem, i lose connection each minutes or unexpectedly.

Verify the following elements:

1. ETHERNET CABLE
2. RJ45 network SOCKET
3. Configuration
4. Connection

I suspecting the DRIVER, my machine is a DESKTOP CLONE.

Answer 1

It sounds like you're experiencing intermittent connectivity issues with your static IP configuration. Here are some troubleshooting steps you can consider:

1. Network Adapter Driver: Since you suspect the driver, make sure you have the latest version of the network adapter driver installed. You can uninstall the current driver and then reinstall it to ensure it is functioning correctly.
2. Check for Third-Party Software: Sometimes, third-party filter drivers (like antivirus software) can interfere with network connectivity. Try uninstalling or disabling them temporarily to see if the issue persists.
3. Ethernet Cable and Socket: Ensure that the Ethernet cable is not damaged and is securely connected to both the computer and the router/switch. If possible, test with a different cable or socket.
4. Network Reset: Since you've already reset the network devices and network stack, ensure that you also try resetting the TCP/IP stack. You can do this by running the following command in an elevated command prompt:

      netsh int ip reset
   

5. Static IP Configuration: Double-check your static IP configuration. Make sure that the IP address, subnet mask, and default gateway are correctly set. If the default gateway is blank, you may need to re-enter the settings as mentioned in the context.
6. Ping Test: Perform a ping test to your router and to an external IP (like Google DNS at 8.8.8.8) to check for packet loss. This can help identify if the issue is local or external.
7. Safe Mode with Networking: Boot your computer in Safe Mode with Networking to see if the issue persists. If it works fine in Safe Mode, it may indicate a software conflict.

If none of these steps resolve the issue, it may be worth checking for registry corruption or considering hardware issues with your network adapter.

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References:

• TCP/IP communication troubleshooting guidance
• Blank default gateway may occur after configuring Static IP address following network driver upgrade in Windows 7 Service Pack 1 and Server 2008 R2 Service Pack 1

Answer 2

Hello Leonardo Corea, thanks for posting this in our community.

Try resetting the TCP/IP stack and Winsock. Click Start, type cmd, right-click Command Prompt, and choose Run as Administrator. Type netsh int ip reset and press Enter. You’ll see messages ending with OK!. Then type netsh winsock reset and press Enter. You should see Winsock reset completed successfully. Restart your computer.

If that doesn’t work, reinstall your network adapter. Since you confirmed it’s a clone desktop, identify the NIC chipset (Realtek, Intel, etc.) and download the latest driver from the vendor.

Hope this works on your device.

Kind regards,

John Oli