Can not receive a verification code to my Microsoft account

Question

I can sign into my account no problem but when I go to change something or try to get the bitlocker recovery id, it tries to send me the code via SMS but I never receive it. (I use an outlook email to log into Microsoft) I have no idea how to get to the bitlocker recovery id and that is what I need.

I have tried what they recommend on their website.

I have tried to recover the account, which i was able to but same problem as before. No verification code gets sent to my phone and I can't access what I need to access.

I also called "Microsoft" numbers and ran into scammers and I called Microsoft numbers that were just recordings and got no where.

Can anyone please direct me to a human who isn't a scammer?

I'm really hoping this makes sense and someone is able to help me.

Thank you

(I couldn't find a tag that fit so I apologize if this is in the wrong area)

Answer 1

It sounds like you're experiencing issues with receiving SMS verification codes for your Microsoft account, which can be frustrating. Here are some steps you can take to troubleshoot this issue:

1. Check Phone Number: Ensure that the phone number associated with your account is correct. You can verify this in your account settings.
2. Try Other Verification Methods: If you have set up other options for security verification, select Other verification options and try again using a different method, such as an authenticator app or email verification.
3. Limit on Verification Attempts: If you have attempted multiple times in a short period, Microsoft may limit further attempts. Wait a few minutes and try again.
4. Third-party Security Apps: If you have any third-party security apps installed, they may be blocking the SMS messages. Try disabling them temporarily and request the code again.
5. Contact Support: If the above steps do not resolve the issue, you may need to contact Microsoft support directly. Be cautious of scam numbers; ensure you are using official Microsoft support channels. You can find support options on the Microsoft website.
6. BitLocker Recovery ID: If you need to access your BitLocker recovery key, you can also check if it was saved to your Microsoft account online. Log into your Microsoft account and navigate to the BitLocker recovery keys section.

If you continue to have issues, consider reaching out to Microsoft support through their official channels for further assistance.

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References:

• What should I tell my users to do if they don't receive a response on their phone?
• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication

Answer 2

Hello Danielle Matias

Thank you for reaching out to Microsoft Q&A Forum. I understand how stressful this is, especially when you’re stuck needing the BitLocker recovery key and SMS codes never arrive.

Before we proceed, could you confirm whether you’ve tried the steps mentioned in the AI Assist response above? If yes, did you encounter any difficulties with those steps?

While you’re still able to sign in, here's what you can try next:

1. Add another sign-in method (so you’re not stuck with SMS only)

• Go to https://account.microsoft.com/securityand sign in.
• Select Manage how I sign in
• If your phone is listed, double-check the number; then add at least one more method (e.g. another phone, backup email, or Microsoft Authenticator).
• Next time you’re asked to verify, choose other verification options and pick the new method instead of SMS.

2. Check for your BitLocker recovery key online

• Go to https://account.microsoft.com/devices/recoverykey
• See if the recovery key for that device appears there.

You can check this official guide: Find your BitLocker recovery key - Microsoft Support

3. Contact Microsoft Support directly

• Go to Contact - Microsoft Support
• Type a brief description of your issue in the search box.    
• Click "Get Help" and press Enter, then scroll to the bottom and select "Contact Support”.    
• Look for and select "Chat with a support agent in your web browser" (during business hours) or a similar callback option (if available). Explain your situation clearly.
• Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can contact you back and help you further.

For more details, you can see Troubleshooting verification code issues - Microsoft Support

Thank you for your understanding and patience. Feel free to keep me posted.

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