Sign-in failed Error code: interaction_required

Question

Sign-in failed Error code: interaction_required

M Karthik Subbiah 155

Getting the below error when trying to login into Azure portal:

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 2e2eb034-68bc-4514-9fec-68518aecdf01 Correlation ID: 019b7d30-bbe3-7cf1-8358-ad946cb18afd Timestamp: 2026-01-02 05:31:45Z

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Sridevi Machavarapu 30,110 Reputation points Microsoft External Staff Moderator

2026-01-02T06:36:20.3566667+00:00
Hello M Karthik Subbiah,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Contact email address

Contact phone number with country code

Country

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
M Karthik Subbiah 155 Reputation points

2026-01-02T06:51:08.7133333+00:00

Shared the details via private message
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

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Sridevi Machavarapu 30,110 Reputation points Microsoft External Staff Moderator

2026-01-02T06:36:20.3566667+00:00

Hello M Karthik Subbiah,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Contact email address

Contact phone number with country code

Country

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
M Karthik Subbiah 155 Reputation points

2026-01-02T06:51:08.7133333+00:00

Shared the details via private message
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Sridevi Machavarapu 30,110 Microsoft External Staff Moderator

Hello M Karthik Subbiah,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

Santhosh Mallojwala 5 Reputation points

2026-01-04T09:23:32.6666667+00:00

Hi Sridevi Machavarapu,

I'm also getting the same error.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 3cf95d4e-9540-41ce-814e-6fa2f7c58201 Correlation ID: 019b8850-d0fb-7f9f-809d-77a95f4f865a Timestamp: 2026-01-04 09:22:37Z

Please resolve it or let me know how to connect on a private messaging.

Regards,

Santhosh
AISWARYA SUNILKUMAR 0 Reputation points

2026-01-10T09:17:39.1766667+00:00

I'm also getting this error , please help me rectify this -

Sign-in failed

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 258d7903-1157-4021-8d9e-fcfbaf8e3900 Correlation ID: 019ba732-36a7-7cf7-9e7c-ee96cd8ec28c Timestamp: 2026-01-10 09:17:23Z
AISWARYA SUNILKUMAR 0 Reputation points

2026-01-10T11:32:58.24+00:00

DUPLICATE
Sridevi Machavarapu 30,110 Reputation points Microsoft External Staff Moderator

2026-01-12T06:06:48.92+00:00

Hello AISWARYA SUNILKUMAR,

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

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