HYPERVISOR_ERROR

Question

I am getting HYPERVISOR_ERROR (0x20001) while playing games (Geometry Dash / Minecraft(javaw.exe)).

My system:

• Windows 11
• CPU: i9
• GPU: RTX 4060 Laptop

The crash seems related to VBS / Hyper-V.

Disabling some virtualization features reduces the issue.

What should I disable or update to permanently fix this?

Answer 1

Hi, thank you for patiently waiting. After checking and analyzing the event logs, there are multiple Bugcheck errors on the PC. Which means there is a system failure or a Blue Screen error. In this case, can you please check if you have Minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Answer 2

Hi, I'm Bernard. I'm happy to help!

Is there a chance that you can provide a screenshot of the issue? In addition, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Answer 3

Hi, thank you for replying. Kindly log in to the administrator account, then follow the steps again to upload the Minidump files.