"Start Using MS 365 Apps" Button Faik

KDHunter 0 Reputation points
2026-07-06T17:07:36.8866667+00:00

I am attempting to install a family license for MS 365 on my iPad. I at the page that says "Start using Microsoft 365 apps" I tap the button and nothing happens.

Microsoft 365 and Office | Microsoft Family Safety | For home | iOS

Answer accepted by question author

John Jefferson Doyon 76,735 Reputation points Independent Advisor
2026-07-06T17:44:23.4766667+00:00

Hi, I'm John! I will help you with this.

That button may be failing in the browser, but you can still install the apps directly.

Please open the App Store on the iPad and install Microsoft 365 Copilot, Word, Excel, or PowerPoint manually. Then sign in using the Microsoft account that has the Microsoft 365 Family license, or the account that accepted the Family sharing invite.

Please see https://support.microsoft.com/en-us/office/foundations-experiences/install-mobile/set-up-the-office-app-and-outlook-on-ios-devices

If issue still persists please let me know.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Was this answer helpful?

1 person found this answer helpful.
0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. KDHunter 0 Reputation points
    2026-07-06T18:56:20.72+00:00

    Thank you! It worked.

    Was this answer helpful?

    0 comments
  2. KDHunter 0 Reputation points
    2026-07-06T18:32:33.23+00:00

    I don't understand how I won't be charged again for apps I have purchased. Word shows up in the App Store ready to download. The others say "Get" which, to my experience, means I will charged.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.