REFUND for unauthorized charge

Question

I have an unauthorized charge for Microsoft office on 7/6/2026 for $105.99. I need a refund. I don't have Microsoft office 365.

I have no reference number or anything to go by. I tried calling customer service and they gave me a website.

Ridiculous.

My debit card ends in 3944 and my phone number is [Moderator Note: Personal Info Removed].

[Moderator Note: Personal Info Removed] 

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

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Hello Sondra Jones

I can see that you have an unauthorized charge and need a refund

Please refer to this site for instruction on how to issue a refund:

https://support.microsoft.com/en-US/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

If you can refund on your own and need further assistance, here is how to contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need.

Have a nice day.